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- HP Community
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- Solid white light on in Ethernet port for HP Pavilion X360

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01-03-2019 09:09 PM
Solid White light is always ON in the Ethernet Port. Previosly light is always ON when the Laptop is ON/OFF. From yesterday the light is getting ON when the Laptop is shutdown.
I have tried by disabling Ethernet port but still no result.
Kindly do needful.
01-05-2019 02:20 PM - edited 01-05-2019 02:21 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out
As I understand, ethernet port light remains On when your notebook is shutdown,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- When was the last time it worked without these issues?
- Have you made any hardware/software changes on your notebook?
- Did you disable the Ethernet from Device Manager?
- Do you have Ethernet cable connected to the computer all the time?
While you respond to that, let's try few troubleshooting steps:
Power Drain: Follow steps from the link
BIOS Update: Follow steps from the article: Click here
Keep me posted,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
ECHO_LAKE
I am an HP Employee