Some Omen laptops displaying red backlighted keyboard - Can this be easily changed?

[Lokeyfly]

Greetings, I just purchased a 2020  HP Omen 17" 1050 Intel i7 laptop CB100. Love the design, and performance however I see that the keyboard is only available in red, though I've seen otherwise.  The "Lighting" feature is completely unavailable, no matter what I download. I suspect the only resolve is to swap out the keyboard or return it to HP as I bought it directly through them.  Hoping someone can assist. This is disolusioning given all of the information I've seen showing multiple zone HP Omen keyboards.

This is a hunch, but what I am seeing is the Omen laptops displaying the red only keys, are in fact red only (ever), and cannot by updated as apposed to those showing white keys. 

Appreciate the assistance. Thank you in advance. 

[The_Fossette]

@Lokeyfly

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Lokeyfly]

Prod ID: 00330-80000-00000-AA663

Thank you. 

[The_Fossette]

@Lokeyfly

Please refer to the article I have shared to find the product number of your computer.

Thanks!

[Lokeyfly]

Gave you the product number based on your link, unless I'm missing something else. I understand that is what you have to go by for a best response. In this case, a red keyboard, (illuminated or not) on a 2020 17" Omen Laptop CB100.... should describe the product. Thank you but it looks like I'll have to create a ticket, or speak to someone at HP who can answer a direct question. Appreciate the response though. 

Cheers. 

[The_Fossette]

@Lokeyfly

Yes, please contact the support team and they will be able to assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!