Some keys on the keyboard are not working

[Ritz7]

Some of the keys are not working on my keyboard. There have been no recent system changes or any kind of spill or hardware damage, it just stopped working. The function keys along with some additional keys like insrt are not functioning.

Product Name - HP Elitebook 840 G5

It is out of warranty and I purchased last year in June.

[WAWood · Accepted solution]

@Ritz7 

Here's some troubleshooting steps you can try regarding the keyboard issue: http://support.hp.com/us-en/document/c03738933

If the laptop keyboard simply does not work, then you will have to plug in an external keyboard and see if you can run the tests using that.

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work -- but this is only true for on older HP laptops where the keyboard is held on with a few screws.

But with the newer laptops, there is a serious risk of breaking fragile connectors and cables doing this because you have to disassemble the whole laptop. So. I do not recommend it. Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Sometimes, on some models, you have to replace the entire top surface of the laptop, not just the keyboard. So you should get an estimate of what is involved before you have the work done.