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‎03-09-2020 10:01 AM

HP Recommended
Product: pavilion 360x convertible 14
Operating System: Microsoft Windows 10 (64-bit)
I have hp pavilion 360x convertible . My 9, O, L, . keys randomly stopped working a 2 times I've noticed the keys only stop working when the laptop gets too hot, for example in games. This thing happened twice and got it fixed by the hp support center but now the laptop is out of warranty, so is there any way to play the games without heating laptop or like disabling keyboard and using external keyboard if heating cant stop?
 
1 person had the same question
1 REPLY 1

‎03-11-2020 10:36 AM

HP Recommended

@ShantanuKhandwe


Welcome to HP Community

 

I have gone through your Post and would like to help

 

If the Notebook is overheating, try updating the BIOS from this Link: https://support.hp.com/us-en/drivers

 

Also follow the instructions in this Link: https://support.hp.com/in-en/document/c01657439

 

Keep me posted how it goes


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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