Sometimes caps lock, volume up, b, n, delete keys not working

[WindaHamidah]

Hai, please help me. I spent two nights for repairing my laptop and still not working

My keyboard sometimes not working, there are caps lock (and the LED indicator), Volume up, delete, prt sc, f1, b, n, airplane mode not working

I tried to install and uninstall the driver many times but nothing happen

I have cleaned up the keyboard connector and still nothing happen

I opened the individual keys and cleaned up, and yeah nothing happen.

I tried Updating all windows update list

Nothing happen

And when i shut down my laptop let it chill through the night, in morning all keys on the  keyboard suddenly normal again, i'm very happy. Then I shut it down again, and not working again

And the last i resetting my windows because i think maybe there was software issue

Hard resetting with power button, resetting bios, (my keyboard back to normal when I do my task 4 hours and shut it down, and when i try open my laptop , it not working like before.

Now still not working

Please help me :')

Thank you.

Sorry for my bad english

[The_Fossette · Accepted solution]

@WindaHamidah

I reviewed your post and I understand that some of the keys on the keyboard are not working correctly.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you perform a recovery on the computer following the steps in the below article and test.

https://support.hp.com/in-en/document/c06162205

If you continue facing the issue, then follow the steps in the below article and perform a keyboard test.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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