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‎10-16-2022 02:31 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Sound Issue.  Drop laptop and this possibly happened. Checked physical connections. Drivers are supposedly up to date. Headphones wont (fully) connect on bluetooth on/off in quick menu. Using bluetooth adapter.

Screenshot (19).pngScreenshot (20).pngScreenshot (21).png

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2022 03:04 PM

HP Recommended

Hi:

 

You need to install the graphics driver for your model notebook.

 

https://ftp.hp.com/pub/softpaq/sp74501-75000/sp74716.exe 

 

That file contains the AMD audio driver that has a problem.

View solution in original post

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7 REPLIES 7

‎10-16-2022 03:04 PM

HP Recommended

Hi:

 

You need to install the graphics driver for your model notebook.

 

https://ftp.hp.com/pub/softpaq/sp74501-75000/sp74716.exe 

 

That file contains the AMD audio driver that has a problem.

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‎10-16-2022 03:25 PM

HP Recommended

Thanks. Downloading now. Possible cause? I only found that my hd drive cable was slightly loose and reattached.

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‎10-16-2022 03:43 PM

HP Recommended

You're very welcome. 

 

Unfortunately, I wouldn't know why you lost the AMD HDMI audio driver. 

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‎10-17-2022 07:46 AM

HP Recommended

That fixed my "noticeable" problem. My headphones wont connect though, even though they say paired. It says they are pairing audibly in the headphones, they never connect though. They worked fine previously and work on my phone. Screenshot (23).pngScreenshot (24).png

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‎10-17-2022 07:55 AM

HP Recommended

Did you install the Broadcom Bluetooth driver?

 

I see an Other Devices with listing a BCM20702A0 which is the Broadcom Bluetooth adapter.

 

https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75330.exe 

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‎10-17-2022 09:29 AM

HP Recommended

tried. all drivers are supposedly correct.

Screenshot (25).png

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‎10-17-2022 09:54 AM

HP Recommended

Unfortunately, I don't have any other suggestions for you to try.

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