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‎12-20-2018 01:20 PM

HP Recommended
Product: HP ENVY x360 - 15m-bp111dx
Operating System: Microsoft Windows 10 (64-bit)

I have an issue with a specific few keys on my keyboard. They are the bracket keys, the play-pause/f10 key, the num lock key, and all the keys on my number pad except the enter, plus, slash and star keys. After completing the diagnostic, I got the error code Q4JNW8-8T79B2-GXGGQK-G1N103. numlockkeyboard.JPG

1 REPLY 1

‎12-22-2018 02:19 PM

HP Recommended

 

@MaskedFigure,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you have a concern related to few keys on the keyboard are fading. Don't worry I'll be glad to help you.

 

You've performed the hardware test and it resulted with the failure ID – Q4JNW8-8T79B2-GXGGQK-G1N103, 

  

Here's what the ID represents: 806 

Keyboard Keypress Failure

 

In this scenario, the entire keyboard needs to be replaced. I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

Jeet_Singh
I am an HP Employee

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