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‎12-06-2019 09:42 PM

HP Recommended
Product: HP Spectre x2 - 12-c002tu
Operating System: Microsoft Windows 10 (64-bit)

The screen has begun to lift off the frame and is bending. This appears to be being caused by a swelling battery.  I have seen that other models are having their batteries recalled, but the x2 isn’t included. This is the first time I have had this happen in a laptop. After only about 2 years of use, is this normal wear? 

1 REPLY 1

‎12-07-2019 12:10 AM

HP Recommended

Hi,

It can happen. Take a look at this document:

https://support.hp.com/us-en/product/hp-spectre-12-c000-x2-detachable-pc/15551142/model/16637788/doc...

The part number for the battery is 902500-855

Not available in HP parts store

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=3C826F2C98FD4C038C09B63B5A2C67B7&SearchIn=P...

So, you can try performing an online search or the nearest HP service center

Example:

https://www.amazon.com/s?k=902500-855&ref=nb_sb_noss

 

On page 25 of service manual you can see the steps to replace the battery

http://h10032.www1.hp.com/ctg/Manual/c05517464

 

Hope it helps,

David

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