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Specter X360 battery problem

HP Recommended
Specter X360
Microsoft Windows 10 (64-bit)

I have the same problem and it is impossible to find the battery.
You buy a high-end laptop, expecting adequate performance and service, less than 2 years with the laptop, and it turns into a nice $ 1700 paperweight.

It is impossible for anyone from HP to take care of this issue, being reiterated in this model and the same problem.

Has anyone had a great response?
The only solution is to buy an OEM battery, what gives the message and NEVER buy an HP computer?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP Support Community!


I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.


  • What is the product number of your computer?
  • What is the exact issue you are facing?
  • Have you performed any troubleshooting steps before posting?


Look forward to hearing from you and you have a great day!


Take care.




I am an HP Employee

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