Spectre 360 ONCE AGAIN RUNNING VERY HOT

[Parforme]

Not even 3 months ago I got my brand new laptop back from HP service center.  It was a brand new $2000+ laptop that I purchased 6 months ago and was overheating.  Hp made me send it in for service.  They replaced or repaired a few things, they said.  Now it is doing the same thing.  Running super hot doing basic internet browsing or running MS Office.  I cannot believe the issues I have had with this higher end laptop.  The HP Chat feature on their website is broken.  Has anyone had this issue ?  How can I fix it?  I am disgusted with HP right now. Anyone that has ideas, thank you

[praveenbv]

Hi@Parforme, Welcome to the HP Support Community!

As I understand you running very hot,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you know that the fan is system managed and cannot be changed manually?

Does the computer shut down due to overheating?

Have you recently made any changes to the computer before the issue started?

Have you tried to update the drivers and the Bios?

If you didn't, I'm afraid that's how the HP device is designed, making changes to fan speed may cause overclocking or over-throttling causing hardware malfunctions within the device and hence is not recommended or supported by HP.

If your device is overheating, please remember the below information:

NOTE: Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.

Also, to avoid CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same.

I would suggest you refer to the support documents as this will help you in resolving the issue.

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer to this link to know how to use HP support assistant.

HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal

Updating your Notebook computer BIOS

Keeping notebook air vents clear and clean

Increasing the efficiency of the notebook to reduce heat

Using Windows Task Manager to identify corrupt processes

Selecting power save settings to shut off your computer when it is not in use

HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating

The best way to do that is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

If you have followed the instructions and still having issues, I would recommend you go ahead and run an extensive system test from F2(Please capture the failure ID for further assistance).

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Parforme]

Are you telling me that for a $2000 + high end laptop from HP, this is what I get?  You just had this laptop in and were supposed to repair it. I have the HP update assistant and Windows updates auto.  This is not used as a gaming computer, it is used as a home/home office computer. This is what I paid for, HP design flaw? Unacceptable

[lupchiancristi]

I am getting the same - it is not acceptable - since I purchased the laptop I had issues - had it changed once and the same. Especially when plugged in - very hot and very noisy. I paid €2300 for this laptop.