Spectre 360 Rubber Footpad Falling Off - Less than 6 Months Old

[AMB67]

Please help, I did a search on here and I found a thread that contained the same issue I was experiencing, but for the life of me I couldn't see how to post on that thread.

I've had my Spectre 360 for around 6 months now and it's excellent in almost every way.  The one small issue I'm having is with the rubber strip on the underside.  I noticed that the laptop was squirming around when typing on my desk at work, when I picked up the laptop, thinking I had placed it down on some object on the desk, I noticed the rubber strip dangling down.

Would this be replaced under warranty and if yes how the heck does one contact HP?

Thanks

Alan

[asmita6658]

Hi @AMB67

Welcome to the HP Support Community. 

As this is a hardware issue, please Contact HP in your region regarding the service options for your computer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AMB67]

Hi @Asmita

Thanks for your post and of course the link to HP CS.

I followed the link and it took me to the HP page and asked me to log in, I did that and then it asked me to select my product that I have an issue with, I did.... it then went to a page that had an option to contact a HP agent for support, I clicked on that and it takes me back to the 'Select your product' page.

This is all very confusing, a help section on the HP website that takes you round and round in loops, would you have an email or phone number for customer support in the UK, I think they need to look at the website construction a little closer as it's not very user friendly?

TIA  Alan

[asmita6658]

Hi @AMB67

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

[AMB67]

Hi @Asmita6658

Wow, this is hard..... I received the PM from a HP employee and tried to respond....

When I try to reply to the PM the application says that I've reached the maximum number of PM's I can send..... strange as when I check my sent items folder, it shows zero sent!

Can you assist me with this issue please?

TIA  Alan

[AMB67]

Hi @jeffhelp

Thanks for the PM but I can't reply as i see an error message when I try to send the message.... saying I've reached the max number of PM's I'm allowed to send.....

I've not sent any PM on here, ever....

Please help