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Spectre 360 crashed - battery drained

HP Spectre 15-ch000 x360 Convertible PC
Microsoft Windows 10 (64-bit)

Hi *,


my spectre 360 was at 50% battery. After 10 minutes in a 3D-Game the Laptop turned off. Re-startin failed due to low battery.

Basically the device did not react at all on the Power-Button. After connecting the charger the laptop started normally showing battery status <10% and charging.

Hard to believe that the laptop can - under any condition - burn 50% battery capacity in 10 minutes.

Windows event viewer showing nothing (as expected due to immediate shutdown) neither the HP Battery check revealed any issues.


This happened now for the 2nd time and is not reproduceable. 1st time it happened during photo editing.


For me this sounds like a battery issue.


Best regards


HP Support Agent
HP Support Agent
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Spectre 360 crashed - battery drained



Thank you for posting your query on HP Community,


Try updating the BIOS and chipset drivers on your PC to the latest version and check if it helps.


Update the BIOS using this link. Click Here


Also, update the Intel Dynamic Platform and Thermal Framework Client Driver using this link. Click Here


As the battery is a consumable part the life of the battery decreases each time you charge the laptop.
Factors that contribute to loss of battery capacity.
Li-Ion battery cells suffer gradual, irreversible capacity loss with each discharge-charge cycle. Such aging occurs more rapidly as temperature and discharges loads increase.
The self-discharge rate of a Li-Ion battery is higher if the battery is left in an unpowered notebook.
During prolonged storage or non-use, the battery charge will decrease below its recommended low-voltage level.
Leaving the battery in a depleted condition for an extended period will accelerate the decrease in FCC.
Leaving the battery at a high level of charge in a high-temperature environment for extended periods (for example, running a notebook computer in a docking station under a heavy load) will accelerate the loss of capacity.
Running high-end applications using the battery accelerates the loss of capacity. For example, playing 3D games will lower FCC faster than using word processing applications.

However, you can try the steps recommended below.
Open Power Options on Windows 10.
Click Change plan settings for any of the power plans. I would suggest you choose the power saver plan.
Now click Change advanced power settings.
Under the Advanced Settings tab, scroll down to find Processor power management.
Now, expand (click on +) Processor power management.
Expand Maximum processor state.
Click the On-battery option and reduce the processor state to 20%. You can choose any other value.
Click Ok. The settings are saved, you can close the Power Options window.

Enable Adaptive Brightness
Go to Power Options select change advanced power settings
Go to the Change advanced power settings. Expand Display> expand Enable Adaptive Brightness. Now, turn on Adaptive Brightness for On-battery and Plugged in options (whichever you like. Click Ok to save the settings.


If the issue still persists try uninstalling the battery drivers device manager.


Search for and open Device Manager.
Click next to Batteries to expand the battery options.
With the options expanded, right-click each ACPI option and in the menu, click Uninstall.
Restart the computer.
The battery should now charge properly.


Lastly, try performing a battery calibration and check if it helps.


Refer this article to know more information about performing battery calibration. Click Here


Also, refer this document to understand more about lithium-ion batteries.

Let me know if this works!

Have a great day! 


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