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- Spectre 360x shuts down instantly when unplugged

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12-01-2018 07:57 PM
Hello, my laptop shuts off instantly when unplugged. For about two weeks it would shut down after (unplugged) on battery for a short period without warning and indicating a strong (+50%) charge. Now it won't last at all and shuts down instantly when unplugged.
I have tried:
- Restarting the computer
- Uninstalling and reinstalling “Microsoft ACPI-Compliant Control Method Battery” driver
- Updating BIOS (was not possible on my build, would not tell why)
- Performed battery and AC tests from HP Hardware diagnostics tool - both show passed
- Performed extensive system test - all passed
I do not have a removable battery. I cannot find any other steps to resolve this problem in the forums. How can I fix this?
12-05-2018 02:27 PM
Thank you for posting on HP Forums,
Echo_Lake is at your service.
I understand you are in need of support,
And to help you out, I'm sending out a Private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Forums profile
Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
ECHO_LAKE
I am an HP Employee