Spectre Mouse 700 Failures: Driver request

[Tsmarket]

 I have had the mouse for a few months and it never worked perfectly. There was always a lag. But now, its going to sleep in the middle of use and I have to turn it off an on again all the time. And yes, I am 100% sure its completely charged. I have tried both Bluetooth and using the UBS connector but it still goes inactive for no reason in the middle of use.

I was hoping installing the correct driver would fix the issue, but the package insert instructions for my new Spectre 700 mouse says to go to www.hp.com/support for the drivers necessary to use all of the device features.  The page at the website shows the mouse, but says there's no driver for the product. 

If there's no driver, how can I send it back to HP to get fixed through the warranty?

[praveenbv]

Hi @Tsmarket, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!