Spectre Notebook is not turning on

[Gustavo_Peru]

Hi Everybody!

hope somebody can help! 🙂

i just had a couple Spectre Pro 13 G1 stored and after a couple months i turn on and it was working great.

for any reason the notebook turn off and never turn on again.

the strange this when i connect the power cable to the first port on the corner of the device the charging light is not turning on , but if i connect to the other 2 port the light turn on.

is possible somebody connect the charger in the incorrect port and damage the mainboard?

anybody have an idea?

i already open the notebook and disconnect the battery and connect again, everything inside looks good.

thanks a lot!

Gustavo

[asmita6658]

Hi @Gustavo_Peru

Welcome to the HP Support Community. 

Please try these steps - Computer Does Not Start

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

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