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‎09-11-2024 01:06 PM

HP Recommended
Product: HP Spectre x360 - 15-bl012dx

Our laptop has been randomly shutting down and getting hot in the CPU area of the back cover. I ran all the updates and software tests. During the CPU stress test portion it shut down. I did a hard shutdown then F2 to run an extensive test. The test failed with code GU7XTR-8LHC7X-MFPUQJ-60CJ03. It said HDD self test fail. The computer works great until the random shutdowns. Any help?

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1 person had the same question
1 REPLY 1

‎09-14-2024 05:18 AM

HP Recommended

Hi @Exported2k,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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