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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Spectre X360 Convertible 13t-ae000 Keyboard

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09-08-2020 11:26 AM
Keyboard is unresponsive (home row, keys on both ends). Sometime it also seems that the control key is stuck.
I have run diagnostics.
Computer is pretty much worthless right now. Help please.
09-10-2020 03:20 PM
@Cooper22 Did you check if the issue occurs on an external keyboard?
While you respond to that, here's what you need to do:
I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:
- Try changing the keyboard layout/language and check if it works: Click here for steps.
- Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.
- Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
- Replace the battery, restart the notebook,
- if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").
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Riddle_Decipher
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