Spectre X360 Overheated and won’t Power on

[EDLien]

Hello,

I have an HP Spectre X360 15-bl112dx purchased at the end of 2017. I have really enjoyed this laptop and I was planning to buy one for my wife this weekend. 

Earlier this week I was using my laptop (web browsing) and the battery was running low. I plugged it in and the laptop quickly got hot. Hot enough that it nearly burned my hands and I was concerned about fire hazard. I quickly powered the computer down and unplugged it. I let it cool and a few days later I went to turn it on and nothing would happen. I plugged it in and still nothing. I tried unplugging it, holding the power button for 15-20 seconds and plugging it back in and still nothing happened. No lights illuminate at all. 

I really have two problems here. First is that this premium computer is having this kind of problem when it is less than two years old. Second is that according to others in this community the Spectre has had a history of the  motherboard overheating and burning. This sounds like what happened to my computer. I’m concerned about the safety of this product and this has completely deflated my high opinion of HP. 

Can anyone offer any advice on what to do with my now bricked computer?

Also, can anyone advise if the current models are having any better track record? I might be willing to try again for a computer for my wife if the problems have been resolved. However, I will have a hard time justifying paying for a new one or even paying for repair on mine if the problems have not been addressed. 

[Echo_Lake]

@EDLien

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.

[EDLien]

If anyone is reading this because they have a similar problem or if you are considering buying HP, I advise you to look elsewhere. My experience with HP customer service has confirmed that buying this HP computer was a mistake. It has an obvious problem with overheating and many users have had theirs catch fire or smoke up their house, yet HP turns a blind eye. I was contacted by an HP employee and they offered no solution. They told me to call the customer service number and start the process over, and after two days that I didn’t call because I was out of town they closed my support ticket.

I have now bought a new ASUS computer and will not buy another HP.