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‎04-27-2020 01:44 AM

HP Recommended
Product: Spectre x360 convertible
Operating System: Microsoft Windows 10 (64-bit)

Hi, I can't seem to connect my laptop to an external monitor with a USB-C and HDMi.

pls advise.

 

Laptop details:

Product Name: Spectre x360 convertible

Model: 13t-w000

 

Monitor details:

ThinkVision T24i-10 23.8 inch Wide Full

3 REPLIES 3

‎05-01-2020 06:15 PM

HP Recommended

@CarolineCC

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Are you getting any error code or message while connecting monitor?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎05-02-2020 04:42 AM

HP Recommended

Hi,

 

I've managed to resolve my own problem. It was actually quite silly. All I did was to insert the USBC into my comp port, then connect the monitor HDMi to the connector. What I did previously was to connect the HDMI cable to the USBC then insert into the comp port. Sequencing does matter in this instance. 🙂

 

Thanks for responding anyways and I hope my answer will be of help to someone else too.

 

cheers

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‎05-02-2020 05:20 PM

HP Recommended

@CarolineCC

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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