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HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 (3Y838AV)

Hello everyone

 

I Recently purchased HP Spectre x360 12th Gen. Very happy with the product but after setting up my device and when i started receiving e-mails and other notifications I observed a weird sound from the left speakers. Vibration / buzzing sound was audible only when windows notification was played I understood that this could be due to the resonating frequency which was causing the vibration at a particular frequency when the windows notification sound was played. 

I scheduled an appointment with the support team and they provided an approval for replacement.

By that time i checked the laptop thoroughly to find the root cause and i noticed that the Caps lock key was the culprit. At a particular frequency the caps lock key was vibrating too much which caused the buzzing sound. Shift and Tab keys were also vibrating a little bit.

 

Today i got my Spectre replaced and at the store no issues were found but after coming back home i made sure that the place was very quiet and played the windows notification tone. I still observe a very slight buzzing sound from the caps lock keys (Caps lock keys are very close to the left speaker) even in my new replacement piece but not a serious issue now.

 

I request HP team to come up with a solution for this.

3 REPLIES 3
HP Recommended

Hello @Manognya 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before focus on the <buzzing sound> ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Hello.

The same issue remains in the replacement unit also. Caps lock vibrates and creates a buzzing sound when only a few particular notification sounds are played (Outlook e-mail notification and windows notifications). Regular audio playback and video playback has no issues only vibrates when notifications pop up.

I think this clearly a manufacture defect in this batch and HP has to provide a solution.

 

 

Screenshot 2022-11-05 170709.pngScreenshot 2022-11-05 171006.png

HP Recommended

Hello @Manognya 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.17 Rev.A10.7 MBSep 26, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Intel Management Engine Interface (MEI) Driver

2210.2.80.0 Rev.A2.8 MBAug 5, 2022Download

Intel Serial IO Driver

30.100.2148.1 Rev.A0.7 MBAug 5, 2022Download

Realtek High-Definition (HD) Audio Driver

6.0.9314.1 Rev.B117.5 MBOct 25, 2022Download

  

(6Restart Windows

(7Test your notebook

(8Please report your results

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