Spectre model:13-ae013dx Web-Cam not functioning only shows black

[StephanieDawn]

I have an HP Spectre 360X model #13-ae013dx System info below:

Spectre 360X model #13-ae013dx
Processor Intel(R) Core(TM) i7-8550U CPU @1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.8GB usable)
Device ID C88FD0EC-319F-46C1-8609-BDAB2C144FF9
Product ID 00325-96271-65962-AAOEM
System Type 64-Bit operating System, 64-based processor
Pen and Touch Pen and touch support with 10 touchpoints

My web camera does not function; the indicator light comes on, but the image is always black. I have uninstalled and reinstalled. I have updated all system drivers uninstalled and reinstalled you cam software. I have tried to adjust image quality such as brightness and such and still no image.

[praveen196]

@StephanieDawn Welcome to HP Community!

I understand that the camera is not working.

Do not worry. I will try to fix the issue.

 have a few steps that should help resolve this concern. 

Here's a related post that seems to have helped others: Click here 

(Though the header may be different, the solution should work for your concern as well). 

For troubleshooting the webcam issues: 

You can open webcam software, such as You-Cam, Skype, or Live Messenger, but the video does not display in the main viewing window. Use the following steps, in the order, they are presented, until the webcam video displays in your webcam software: 

Step 1: Make sure the webcam is the selected video/capture device for your webcam software 

Your webcam must be selected as the video capture device in your webcam software. If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam. 

To select the webcam as your video source, open your webcam software and look for the video camera, video source, or video caption in the software's properties or preferences. Here are some common examples of selecting the webcam as the video source: 

NOTE: 

The name of your webcam might display as USB Video Device, HP Webcam, USB 2.0 Camera, HP Pavilion Webcam, or similar. If you do not know the name, select a name to see if video displays. If not, try selecting other video device names until you see the video from your webcam display in the window. 

More details: Click here (Win10) 

If the issue still persists, please perform the system reset.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!