Spectre power issue

[BPJK]

HP spectre 15” common power issue. I looked this up on Perplexity… HP can you replace my motherboard since this is due to a defect (that you won’t admit to)? This already happened twice when I was under warranty when you previously fixed it. Thanks.

HP Spectre x360 15" laptops have a common issue with power and charging problems, often related to motherboard failures. Here are the key points:

1. Many users report their HP Spectre x360 suddenly stops working, won't turn on, or doesn't respond to charging attempts[1][4].

2. The root cause is frequently a failed motherboard, which is a widespread problem for this model[1].

3. These issues tend to occur just after the warranty period expires, leaving customers frustrated[1][4].

4. Attempted fixes like checking power supplies, removing batteries, or updating BIOS often don't resolve the problem[3].

5. HP customer service typically recommends standard troubleshooting steps that are ineffective for this particular issue[4].

6. Repairs can be costly, with motherboard replacements costing around 300 euros even without profit for the repair shop[1].

7. The problem appears to be a manufacturing defect affecting a large number of units, though HP reportedly denies this[1].

Due to these persistent issues, some former HP employees and customers strongly advise against purchasing HP Spectre x360 models, citing poor performance and reliability concerns[4].

[Nal_NR]

Hi @BPJK,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This situation will need some additional support from our internal escalations teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.