Spectre won't charge or turn on

[corsakids]

Hi, I've had the Spectre X360-13 since April 2015 so I understand it is well out of warranty.

But, suddenly yesterday it didn't display the charge LED when connected to a power supply.

The battery died and despite being plugged in it won't turn on or charge.

Having seen a few other posts describing the same fault and hinting at HP having knowledge of a motherboard fault I don't know what to do.

I've tried different chargers, wall outlets, resets - nothing works.

I paid over £1000 for this laptop, yes it's 4 years old, but so what? It's supposed to be a top spec machine. I've never had a motherboard failure before, even on cheap laptops.

What to do please anyone??

[The_Fossette]

@corsakids,

Welcome to the HP Support Community!

I recommend you can contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!