Spectre x360 13.3 inch screen has now cracked for second time

[pdignan]

Purchased this laptop new from Best Buy in March 2017. January of this year (2018) I opened the laptop one morning and the screen was cracked - just like that. Had it fixed locally, $300. Today I opened it and - you guessed it - cracked again. I mostly use it on my desk - very little travel. When I do, it's in padded laptop case inside a padded backpack. From what I read on this forum, this is a pretty common problem with this device. Is HP doing anything to recognize that this might be a design flaw? Any tips on what I shoudl do next?

[sandytechy20 · Accepted solution]

@pdignan

Welcome to HP forums, I see that the notebook display is cracked.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely,

Cheers.

[KChance]

Mine cracked about 6 months ago but I didn’t know why or how. Now I’m seeing all these people saying the same thing and I’m realizing it IS a design flaw! Who should I contact or what should I do? Thanks for the help. 

[danny-r]

@KChance

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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