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- Spectre x360 13-ae013dx screen black with lines flickering

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05-04-2021 10:12 AM
Hello,
I've had nothing but problems with this Laptop since purchasing 2nd hand. I spent some time troubleshooting why the TB2 connector wouldn't recognize an external monitor and never got that resolved. Now the screen has completely stopped working. It's basically a black screen with flickers which all in all leads me to think this is an issue with the onboard Intel video controller. Since it's onboard, I'm thinking I will have to actually replace the mainboard to resolve this.
See here:
So, before I go down the main board replacement route, I wanted to ask the community if they had any experience with this issue or other thoughts on root cause/resolution?
Model: Spectre x360 13-ae013dx
Product number: 2LU96UA
Questions:
Do you think my diagnosis as a hardware issue is correct?
Is replacing the main board the only option?
Any advice on where to get a mainboard for this unit at a reasonable cost?
Thanks in advance!
-Brandon
05-04-2021 02:43 PM
Hi,
In my opinion, it is the Display panel that has become defective. The official fix is really expensive as it the whole display assembly comes as one part
service manual
http://h10032.www1.hp.com/ctg/Manual/c05811755.pdf
You might be able to find a compatible panel or panel/touch/bezel for less
Hope it helps,
David
05-08-2021 09:59 AM
Thanks, I'll look into the lcd panel.
However, since this laptop will not recognize an external monitor via the TB2 connector as per another thread I had opened do you still think it's LCD and not something on the mainboard? I even purchased an HP G2 dock (2uk37ut) that is compatible with this laptop and it doesn't work...
Here is my other thread: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Spectre-x360-13-ae013dx-not-detecting...
Thanks,
Brandon