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- Spectre x360 13t laptop case and screen is magnetized

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06-14-2017
07:10 AM
- last edited on
06-14-2017
08:48 AM
by
kevin-t
I have a spectre x360 and have had it for about 6 months. It has a SSD hard drive. I noticed that the entire unit case was magnetized this morning when a washer stuck to the underside. I hadn't noticed this before. I plugged it in and tuned it on and there were no problems with it running. I noticed that, after plugging it in, it is now only magnetized on the front area on either side of the mouse pad. I beleive that there may be a magnet from the speakers here or HP uses this to hold the laptop closed. Plugging it in likely grounds the case so it is now only magnetized where the magnets are located. I don't know if this is a problem and I hope someone at HP can tell me if it is or not.
06-15-2017 10:33 AM
Greetings @Novatec,
Thanks for the post.
I understand that you are facing an issue with your computer where it is attracting metal objects around the computer, is that right?
Not to worry, I will be glad to assist you.
The issue you are facing is not normal, recommend you contact our phone support to check in the service options available so that the computer can be checked at the service center.
Keep me posted.
Chimney_83
I am an HP Employee