Spectre x360 15-ch004na cannot connect with wired ethernet via Spectre USB-C Travel dock

[Occidental]

Our Spectre x360 15-ch004na has occassionally been unable to connect with wired ethernet via Spectre USB-C Travel dock.  I have always been able to fix the problem quite easily.  This week the connect just will not work.  A hardware test confirms that USB and Thunderbolt are working fine.  I can see that just before the problem, Windows Updat automatically installed HP Inc. - Firmware - 15.36.0.0.

My HP Spectre x360 - 13-aw0053na uses a Belkin Thunderbolt 3 Mini Dock.  I tried that but it would not connect either. A solution has been found using an USB-A lead to a USB dock.  But I am concerned that using the only one of three USB ports which wish to function as required.

Any ideas?

[Nirvana_95]

Hi @Occidental 

Welcome to the HP Support Community. Thanks for contacting us.

I see that you are having wired connection-related issues with your HP Spectre X360 - 15-Ch004na. Do not worry, I am here to help you with it.

May I know if you have made any changes to your system or the connection apart from the automatic Windows update?

I would suggest you please use the link here and follow the steps to see if there is any difference. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Occidental]

Nirvana_95, I have not made any changes to the system except windows update in the last couple of years. Previously, I will have applied recommended HP updates. 

As I said I have set a separate to provide the wired connection and that is fine. But not now using either USB-C socket. 

[Nirvana_95 · Accepted solution]

Thanks for your response @Occidental 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.