Spectre x360 15 very warm while charging

[Chris0712]

I own a spectre x360 15 and sometimes it gets warm but it's bearable. When charging it gets unbearably hot to the point that I can't even touch the pc even though HP command center is running and the fans are doing their job. The bios, drivers and software are up to date and I use the charger that I got with my laptop. What can I do because I love that pc but for the price I paid it's dissapointing that it get's so hot that I can't touch it. 

[Dragon-Fur]

@Chris0712 

Welcome to the HP Community --

Perhaps the battery is failing in a rather unpleasant manner.

Perhaps the temperature in the room is not cool enough.

Perhaps the charger is failing.

Perhaps there is a fault in the electrical system.

Perhaps the outlet (that is) feeding power to the charger is faulty.

Some examples...

If the computer is in Warranty - do contact HP Support...

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

Swollen battery might be hiding OR there might be evidence that the battery has inflated. For example, notebook case warps or won’t close, touch-pad stops working, “odd” bulging near the keyboard.

If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced. There are no other remedies, tests, or useful options.

From HP

HP Notebook PCs - Swelling or deformation of notebook battery

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Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is still in Warranty, contact HP Technical Support.

“Everywhere” Contact Information - HP Technical Support

Open > HP World-Wide Support

 Select your region and follow the prompts

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

Warranty Check

• Warranty Check – Single or Multiple Devices

NOTE: The online database results do not impact the actual contract.

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Information / Tests

This section does not apply to a bloated, inflated, swollen battery.

Consider checking whether the BIOS can be updated on your computer.

Out-dated BIOS might result in odd issues, including the battery not charging during Hibernation.

Next,

Testing the hardware using HP PC Hardware Diagnostics (UEFI)

>>>  HP Notebook PCs - Testing and calibrating the battery (Windows)    <<<

Battery Alert Messages – What to do and FAQ

HP Notebook PCs - 601 or 60X Error Displays on a Black Screen

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

HP Notebook PCs - Lithium-Ion Batteries

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Run Component Tests – How to

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,

Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance

Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

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