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‎02-19-2025 07:51 AM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 (771X1AV)
Operating System: Microsoft Windows 11

HP Spectre x360 2-in-1 Left & Right keyboard arrows aren't workiing.  My device manager shows I have 4 drivers installed.  Three are  HID Keyboard Device and the 4th is Standard PS/2 Keyboard.  Could having all these drivers be causing an issue?  I have tried to reboot the computer and they still do not work.  They do work with an external keyboard. There is no debris or has anything been spilled on the keyboard.  

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‎02-19-2025 09:36 AM - edited ‎02-19-2025 09:37 AM

HP Recommended

Good morning, @MGDots 

 

I thought you understood that by troubleshooting with an external USB keyboard demonstrated that there is a hardware issue with the keyboard.

 

There is no amount of rebooting that will fix keys that no longer work.

 

Authoring another thread about the same issue and including the troubleshooting that I suggested is not going to change the disappointing result of the troubleshooting.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎04-13-2025 07:45 AM

HP Recommended

HP Spectre x360 2-in-1 Laptop 14-ef2001nt, the right and left arrows are not responding on my laptop. External keyboard and screen keyboards are working. This software issue needs an update to these new spectre models. 

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‎04-13-2025 10:39 AM

HP Recommended

@Burakmdphd 

Don't be a thread hijacker! 

 

Author your own thread if you feel your laptop has a problem that you would like some assistance with.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎04-13-2025 12:06 PM

HP Recommended

What is a "thread hijacker"? I have the same issue and there is no solution that works yet. I hope a software developer pays attention to this issue and fixes the problem asap!

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