12-05-2019 07:15 AM
I got my new spectre x360 2019 model yesterday, and from 5 minutes of usage, the laptop heats up like a oven. I thought it might be possible because of new updates for every other software pre-installed that started in background. But i was only using Google chrome and it started heating like anything, followed by loud fan noise to remove heat from machine. Later I plugged in the charger, same thing. That brick was untouchable- that hot! I'm not sure if it's a faulty hardware issue or pre-installed apps running in background. I can do a clean Windows 10 installation to remove bloatware, but I'm wondering if it's worth the trouble? Did anyone else face this?
Details of laptop:
HP Spectre x360
10thgen i7, 1 tb ssd, 16 gb ram
12-07-2019 02:26 PM
Welcome to HP support community.
I have a few steps to resolve this issue:
Step 1: Removing dust and lint by cleaning vents
Step 2: Ensuring proper space for ventilation
Step 3: Updating the BIOS
Step 4: Using HP CoolSense technology
Step 5: Placing the notebook in a cooler room
Step 6: Testing for hardware failure
If the hardware has failed, capture the failure ID and revert for further assistance.
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee