Spectre x360 Backlight

[dzi]

Product name: HP Spectre x360 Convertible 13-ae0xx

Issue: Keyboard backlight went off on its own.

Tried: updating drivers and OS, checking BIOS for any option that disables it, using the backlight shortcut with and without fn

[Jeet_singh]

@dzi,

Thank you for posting your query on HP Community,

Let's start off by updating the BIOS and chipset driver on your PC and check if it helps.

You can update the drivers on your PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

To troubleshoot keyboard issues you can try the steps recommended below.

When the backlight is enabled using the key on the keyboard and the backlight stays on for only a few seconds, the backlight timeout setting might need to be configured in the BIOS.

   NOTE:

If there is not a setting for the backlight timing in the BIOS, this behavior may not be supported on the notebook. Check product support documentation to verify.

Your BIOS version and screens might vary.

1. Restart the computer and immediately press the F10 repeatedly until the BIOS opens.

2. Navigate to the Advanced tab. Use the arrow keys to navigate in the BIOS.

   Use the down arrow key to highlight Built-in Device Options, and then press Enter.

   

3. Use the down arrow key in the Built-in Device Options to select Backlit keyboard timeout.

4. Press the spacebar to open the keyboard backlight settings. Select the desired setting for timeout of the backlighting.

   

      NOTE:

   Selecting Never makes the backlight stay on constantly unless yout turn it off with the function key on the keyboard. If it remains on, your battery power could drain quickly.

To check whether your particular model has a backlit keyboard, check the F5 key to see if the backlit keyboard key  is present.

To turn the keyboard backlight on or off, press the F5  key.

Refer this document to know more information about turning the backlight keyboard on and off on your PC.

If you have issues turning the backlight on try uninstalling and reinstalling keyboard drivers and check if it helps.

In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

Refer this article to know more information about keyboard backlight issues. Link 

If the solution provided worked for you, please mark an accepted solution for this post.

Hope this answers your query!

I hope you have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[dzi]

It seems to me you did not really read anything I sent you.

All the steps you have mentioned, I stated I have already done.

And how difficult is it for a support agent to lookup a laptop model to see if it really has the options they are providing?

Please your information is not helpful and would have been okay if I did not say I have tried them.

[Jeet_singh]

As you have exhaused all possible troubleshooting steps and nothing has helped to resolve this issue. 

This seems to be a possible hardware issue, please reach out to the HP Support in your region regarding the service options for your computer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!