Spectre x360 Convertible 13-ae0xx Overheating & Locking Up

[Tony-G21]

My daughter's laptop is overheating and shutting down intermittently. She is using this at school and home and needs a reliable pc. It is a few years old and this has been going on for some time. I have done Driver Genius updates / Windows 11 updates / HP Driver updates / HP firmware updates and BIOS update. Ultimately installed Argus monitor which confirmed CPU overheating in proximity to the PC lockup. I have Argus Monitor Event logs and graphs. I have read over several Overheating posts on this forum and will try the compressed air in the vents soon. I have looked on HP site and it shows Best Buys as the Authorized Service Centers. Any help on this issue before I take it to Best Buy. Anybody got good/bad history with them to service their pc?

[A_Gayathri]

Hi @Tony-G21,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Spectre x360 Convertible 13-ae0xx Overheating & Locking Up. Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps.

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Please check and update Windows and HP support assistances drivers 

And update Bios and other drivers please click on the link. to update the drivers. 

 
Run the Fast Test (about 4 minutes)

When Windows doesn't start, begin the hardware diagnostics by running the Fast Test. The Fast Test is separated into a 1st pass and 2nd pass, with each pass running multiple tests.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

If the diagnostics are not available when using the F2 menu, run the diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see HP PCs - Testing for hardware failures in Windows 10.

1. Click Fast Test > Run once.

While the test is running, the time remaining and test result for each component is displayed on the screen.

• If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
• If no test fails, click Continue > Run once to run the 2nd Pass of the System Fast Test.

1. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
    

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Huffer]

You have tried about every possible software fix which means it must be hardware. But that could be nothing more than a clogged cooling fan. Compressed air in the vents is a good start. Be sure to stick in a paperclip to keep the fan blades from spinning too fast and damaging the bearings. The compressed air might or might not work. After a few years of use the thermal compound between the cooling fan/heatsink and the main chips on the motherboard (CPU andGPU) can break down and need replacement. This is a pretty significant tech task but can be done by the end user if you can follow a manual or video. Let us know if you want further specific instructions.