Spectre x360 Keyboard keeps typing s repeatedly

[userKay]

Have this laptop for a year plus now. Happened out of the blue yesterday whilst I was working in Word. I'd type something and the keyboard would repeatedly type the letter s. It got to the point that I wasn't able to move the mouse because the keyboard wouldn't stop typing on its own. I checked the forum posts and tried function keys or sticky keys but nothing helped. Also uninstalled keyboard and restarted, but again no help. For some reason system restore wasn't working so I reset the entire laptop, but this problem is still occurring. Typing this from mobile as I can't use my laptop with the keyboard as it is currently. Any suggestions? Thanks.

[Jeet_singh]

Hi @userKay,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the keyboard not working properly on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did it happen after a recent software update or Windows update?

Have you tried to use an external keyboard and check if that works?

In the meantime, let's try these steps here: 

Let's start off by updating the Bios and Chipset drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer and then check if the issue persists.

If the issue persists, then we need to check in the command prompt outside of windows to see if all the keyboard characters work correctly to isolate the issue correctly to a hardware or software failure.

Steps to do it:

• Power down the unit. When you power it back up, immediately tap the F11 key gently several times.
• It takes you to recovery manager. Here please select the option “Troubleshoot”. Then please select “Advanced options “ and “command prompt”
• Type all the keyboard characters in this black window especially the keys that do not work correctly.
• If F11 does not take you to recovery manager, please keep tapping the “ESC” gently several times the instant you power on the unit. It takes you to the startup menu and you could press F11 from there to go to recovery manager.

For further assistance please visit these links: HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows 10, 😎

Hope this helps. Let me know how it goes for further assistance. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

[C_v]

Hello, I'm having the same issue but worse. My hp x360 keeps typing the letter p everywhere.  If you hit startup it automatically starts typing p, same thing when you open Google. Also, it just keeps moving on it's own. Scrolling up and down and when you play a movie it just keeps pausing and playing  etc. The cursor keys  (right and left) stopped working but works with a mouse, My laptop was perfectly fine last night but upon resuming at work this morning, it just started going crazy. 

Please help... typing from my mobile currently. 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you