cancel
Showing results for 
Search instead for 
Did you mean: 
mhowe107
New member
2 1 0 0
Message 1 of 4
105
Flag Post

Solved!

Spectre x360 Motherboard Failure

HP Recommended
HP Spectre x360
Microsoft Windows 10 (64-bit)

My out-of-warranty Spectre x360 motherboard died, just 2 months after the warranty expired. This exact thing seems to have happened to many other people with this laptop. I needed this machine for school and for work, and I paid top dollar for it because it should be reliable and powerful. It worked really well when it did work, but it suddenly died for no reason. I took great care with it, never dropped it, never ate or drank near it, kept it in a case and payed attention to the battery. There are countless other forum posts that depict a similar situation, and I hope this manufacturing error can be resolved quickly.

 

Best,

mhowe107

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
18,814 18,813 1,337 1,549
Message 2 of 4
Flag Post
HP Recommended

@mhowe107, Welcome to the HP Support Community!

 

I understand your concern. However, this is a hardware issue that has to be repaired/serviced. Please reach out to the HP Technical Support team in your region regarding the service options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
mhowe107
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello! I called your customer service line, and they were extremely helpful. It seems that when I took the laptop to Best Buy, there was a misdiagnosis of the problem. They mistakenly told me that the motherboard had shorted, but one of your customer service representatives walked me through some steps to release a static charge that had built up, which caused the battery to deplete as a safety mechanism. Wonderful engineering! The laptop is back in perfect working order. For anyone else who had this issue, try holding the power button and the F6 key together for about 20 seconds while unplugged, and then try to charge. It worked flawlessly for me, and saved me hundreds of unnecessary spending in repairs. Thank you!

 

-mhowe107

Reply
0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
18,814 18,813 1,337 1,549
Message 4 of 4
Flag Post
HP Recommended

@mhowe107

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation