Spectre x360 No Longer Charging

[lugzgirl]

My HP Spectre x360 suddenly stopped charging and the amber LED light next to the power jack no longer lights.  Initially, when I wiggled the adapter cord by the jack and positioned it just so, it would start charging again, so I thought my power adapter had gone bad.  Purchased an HP travel adapter and it didn't resolve the issue (although it worked on another HP I have).  Purchased a new battery and that didn't work.  Tried a power reset while I had my laptop case open and that didn't work.

Any suggestions on how I can troubleshoot and solve this issue would be appreciated.

[erico · Accepted solution]

Hi re:"Initially, when I wiggled the adapter cord by the jack and positioned it just so, it would start charging again, so I thought my power adapter had gone bad"

Nope. That meant that there is a bad connection at the DC input. 

Remember for the future when troubleshooting anything that is electrical or electronic.

If wiggling something makes it work again, even for a brief moment, there is a bad or intermittent connection.

If you will provide complete identification of your notebook I will be able to find a source for the part that you need to replace.

https://support.hp.com/my-en/document/c00033108


When logged into Windows, hold down the Windows key and tap the R key.


Type in msinfo32 and press enter.


The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.


An alternative method:


Take a look at the bottom of the notebook among the tiny letters and locate the ProdID.


The ProdID will enable us to determine the hardware configuration of your notebook.

[lugzgirl]

Thanks @Erico.  The ProdID is 13-4103dx.

[erico]

You're welcome!

Your notebook's support portal.

https://support.hp.com/us-en/product/hp-spectre-13-4100-x360-convertible-pc/8499273/model/8901558/ma...

The part that you need is

Power connector cable 801513-001

It is actually a modular part that plugs into the notebook's system board.

Maintenance & Service guide for your notebook.

http://h10032.www1.hp.com/ctg/Manual/c04807803.pdf

You can have it replaced at a laptop shop, unless you want to do it on your own. It does require disassembly of the notebook.

It is an inexpensive part.

Online vendor sources

at Amazon.com  (@ $16.00)

https://www.amazon.com/BAY-Direct-13-4003DX-13-4005DX-13-4001DX/dp/B07H7PC1WB/ref=sr_1_1_sspa?crid=2...

eBay (@ $8.00-13.00)

https://www.ebay.com/sch/i.html?_from=R40&_nkw=HP++801513-001&_sacat=0&rt=nc&LH_PrefLoc=3

[lugzgirl]

Thanks @erico.  Replacing the power connector worked!  Once the connector was out, I could see that one of the wires had disconnected from the pin.  The laptop didn't end up needing a fully disassembly - basically the heat sink and fan that were on top of the connector wire, which made it a lot easier  So glad to have my laptop powering up again!