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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
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Accepted Solutions
HP Recommended
Hi re:"Initially, when I wiggled the adapter cord by the jack and positioned it just so, it would start charging again, so I thought my power adapter had gone bad"
Nope. That meant that there is a bad connection at the DC input.
Remember for the future when troubleshooting anything that is electrical or electronic.
If wiggling something makes it work again, even for a brief moment, there is a bad or intermittent connection.
If you will provide complete identification of your notebook I will be able to find a source for the part that you need to replace.
https://support.hp.com/my-en/document/c00033108
When logged into Windows, hold down the Windows key and tap the R key.
Type in msinfo32 and press enter.
The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.
An alternative method:
Take a look at the bottom of the notebook among the tiny letters and locate the ProdID.
The ProdID will enable us to determine the hardware configuration of your notebook.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
HP Recommended
Hi re:"Initially, when I wiggled the adapter cord by the jack and positioned it just so, it would start charging again, so I thought my power adapter had gone bad"
Nope. That meant that there is a bad connection at the DC input.
Remember for the future when troubleshooting anything that is electrical or electronic.
If wiggling something makes it work again, even for a brief moment, there is a bad or intermittent connection.
If you will provide complete identification of your notebook I will be able to find a source for the part that you need to replace.
https://support.hp.com/my-en/document/c00033108
When logged into Windows, hold down the Windows key and tap the R key.
Type in msinfo32 and press enter.
The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.
An alternative method:
Take a look at the bottom of the notebook among the tiny letters and locate the ProdID.
The ProdID will enable us to determine the hardware configuration of your notebook.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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1
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HP Recommended
You're welcome!
Your notebook's support portal.
The part that you need is
Power connector cable 801513-001
It is actually a modular part that plugs into the notebook's system board.
Maintenance & Service guide for your notebook.
http://h10032.www1.hp.com/ctg/Manual/c04807803.pdf
You can have it replaced at a laptop shop, unless you want to do it on your own. It does require disassembly of the notebook.
It is an inexpensive part.
Online vendor sources
at Amazon.com (@ $16.00)
eBay (@ $8.00-13.00)
https://www.ebay.com/sch/i.html?_from=R40&_nkw=HP++801513-001&_sacat=0&rt=nc&LH_PrefLoc=3
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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1
0
HP Recommended
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