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‎05-07-2022 02:56 PM - last edited on ‎05-07-2022 04:00 PM by Retired

HP Recommended
Product: HP Spectre x360 - 15t-ch000 CTO
Operating System: Microsoft Windows 11

Product name : HP Spectre x360 Convertible 15-ch0xx

Product number : 2FW62AV

Serial number :  [personal info removed.]

Software build ID : 18WW1S4T602#SABA#DABA

Motherboard ID : 83BB

BIOS : F.36-03/19/2022

Keyboard revision : 60.34

Total memory : 16 GB

Processor name : Intel(R) Core(TM) i7-8705G CPU @ 3.10GHz

 

OS Name             Microsoft Windows 11 Pro

Version 10.0.22616 Build 22616

 

The ThunderboltService service terminated with the following error:
The service has not been started.

Category:
4 REPLIES 4

‎05-07-2022 03:07 PM

HP Recommended

Hi, @Disappointed999  did you recently upgrade to Windows 11, or did the laptop come pre-installed with Windows 11 when you bought it?

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‎05-07-2022 03:57 PM

HP Recommended

The laptop was recently upgraded to Windows 11.

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‎05-07-2022 04:03 PM

HP Recommended

The issue is certainly because of the upgrade to the Windows 11 operating system. It is advised that we hold on before upgrading to Windows 11 due to the fact that it is still in early development. Windows 11 users have experienced driver issues,  software and hardware problems as well. 

 

A great choice right now will be to install Windows 10 or use the Operating System that was working previously to see if it will fix the problem.

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‎05-10-2022 02:56 AM

HP Recommended

I'm sorry, I'm looking for a resolution or assistance with troubleshooting. Thanks.

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