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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Spectre x360 battery replacement

Create an account on the HP Community to personalize your profile and ask a question
03-07-2021 05:41 PM
I have a Spectre X360 13-4195 DX bought in 2016 at Best Buy that has a flashing white power light. Geek Squad determined the battery is no good and was told it can't be replaced. Before I purchase a new PC would like to check if the battery can or can not be replaced. Thanks,
Solved! Go to Solution.
Accepted Solutions
03-08-2021 12:32 PM
and those reading.
Most batteries can be changed.
Repost:
Find your Product
See: HP Notebook PCs - How Do I Find My Model Number or Product Number?
Find Parts and Replacement Procedure
Open Product Home >> Enter the full model name
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer (document name varies)
- Search for “Battery” to find parts and replacement >> Read the chapter on Replacement Procedures
NOTES
- The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
For example,
Open homepage for HP Spectre x360 - 13t-ap000 CTO
Open Category Manuals
Select and open Maintenance and Service Guide
Search for Battery
Go to Pages 35-36
Read about the Part number and Procedure for replacement
Description Spare Part Number
Battery L28764-005
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
03-08-2021 09:43 AM
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Do not respond to individuals who ask you to provide private information in a public Post.
These people might be scammers trying to steal your information / money.
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Battery can be replaced.
Open
Part number and replacement procedure on Pages 29-30
Description Spare part number
Battery, 3-cell, 56-WHr, 4.96-AHr, Li-ion (includes cable) 789116-005
More information...
===============================================
Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is still in Warranty, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
Warranty Check
NOTE: The online database results do not impact the actual contract.
===============================================
Run Component Tests – How to
This section does not apply to a bloated, inflated, swollen battery.
TKB Article contributed by HP Wes_notebooks
Clear and easy to understand "how-to" instructions for completing component testing
TKB Article contributed by HP Expert Erico
What is going on with the battery installed in my computer?
Battery Report and other solutions
Is your notebook plugged in and not charging?
And
Video Help
How To Generate A Detailed Laptop Battery Report
===============================================
Replacement and Purchase Options
HP Document: HP Notebook PCs - Purchasing a Replacement Battery
Reminder:
Purchase a compatible battery from your favorite online merchant when HP does not provide the battery you need.
Find your Product
See: HP Notebook PCs - How Do I Find My Model Number or Product Number?
Find Parts and Replacement Procedure
Open Product Home >> Enter the full model name
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer (document name varies)
- Search for “Battery” to find parts and replacement >> Read the chapter on Replacement Procedures
NOTES
- The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
===============================================
HP Collection of “how-to” videos – Battery
Internal Batteries…
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Example – Category
HP PC Service Videos | Remove and Replace Parts
Cntrl-F Search the page for Replace the Battery or Battery
Find a similar model type to your system > Select and watch your Video
===============================================
Find / Check for parts at PartSurfer / HP Parts Store
Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts
PartSurfer might be able to tell you exactly which parts came with your device.
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
When HP does not provide the part for retail purchase,
Use your search engine to find a compatible part number replacement at your favorite online store.
===============================================
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Spectre x360 - 13-4195dx (ENERGY STAR)
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
03-08-2021
12:24 PM
- last edited on
03-08-2021
12:46 PM
by
RodrigoB
Thanks for the feedback, but I made a mistake in the product information. I gave you my old PC info. The Correct info is HP Spectre x360 Serial Number [personal info removed] Product Number 4CJ13AV Keeping my fingers crossed that it too can be changed.
03-08-2021 12:32 PM
and those reading.
Most batteries can be changed.
Repost:
Find your Product
See: HP Notebook PCs - How Do I Find My Model Number or Product Number?
Find Parts and Replacement Procedure
Open Product Home >> Enter the full model name
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer (document name varies)
- Search for “Battery” to find parts and replacement >> Read the chapter on Replacement Procedures
NOTES
- The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
For example,
Open homepage for HP Spectre x360 - 13t-ap000 CTO
Open Category Manuals
Select and open Maintenance and Service Guide
Search for Battery
Go to Pages 35-36
Read about the Part number and Procedure for replacement
Description Spare Part Number
Battery L28764-005
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"