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HP Spectre x360 Convertible Laptop PC 13t-aw200 CTO

I bought this laptop less than a year and a half ago and a few days ago, it blue screened and has subsequently stopped functioning. I've been told it is an issue with the motherboard and that it needs to be replaced, but the cost of the replacement is basically what I paid for the laptop altogether?! This is unreal, I am a student who invested heavily in this laptop because I need it for my classes. Surely there is a more reasonable fix?? I've seen many other posters with similar issues, it seems this is frequently an issue with this laptop, HP should be doing something about this...

1 REPLY 1
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Hi @RMZ-1,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing hardware issues with your HP Spectre X360 Convertible Laptop PC 13t-Aw200 CTO wherein the motherboard has failed.

 

I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.