Spectre x360 motherboard issue

[KathyFarrand]

My spectre x360 - 15-df1033dx motherboard has the same problem as many other people's. I am out of warranty but there must be something HP can do??? So many people has this same problem is anyone getting help with this?

[praveenbv]

HI@KathyFarrand, Welcome to the HP Support Community!

May I know whats the issue on the motherboard?

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[KathyFarrand]

I bought the HP spectre x360 in 2019 for entertainment purposes and I used it very little. I noticed a message on my screen but it was too small for me to read and it didn't stay long enough for me to get help to read it.  I played my usual Solitary games and shut it off. The next time I tried to turn it on I got nothing but a blinking orange light on the charge indicator and a blinking white light at the indicator with a short sound like a fan trying to start. I thought the battery must be down but when the indicator light turned white the same things happened. Both lights blinking about every nine seconds, the little puff of a sound, black screen.  I have had no success with any suggestions offered in trying to reboot.

[praveenbv · Accepted solution]

Hi@KathyFarrand,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec  

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

[KathyFarrand]

The (CMOS) Reset worked. I pushed the Windows button and the letter V at the same time then I pushed the power button. I released the Windows and the V buttons after 5 seconds. It came on, it's still on after 5 minutes. I will let you know if anything changes. Thank you

[Lethabo418]

Good Day, 

I have an HP Spectre X360 that will not charge or switch on, I have also looked at different forums and it seems that it is a common issue on these machines.

Would you Kindly assist to get the machine fixed.

[Lethabo418]

We are a week in and HP has not bothered to even entertain my post, I must say this is not the best customer service, more especially when the issue is with their hardware.