• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-23-2018 01:22 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Less than a month of owning my Spectre x360, charging became an issue. Had to plug/unplug the USB-C cable a few times before the laptop would start charging. After 3 months now, it's very unpredictable to the point where I give up after 5 mins and come back later or the next day.

6 people had the same question
4 REPLIES 4

‎09-23-2018 03:50 AM

HP Recommended

What is the product number of your Spectre x360? 

 

Hint: look on the bottom of your notebook for ProdID in tiny print. That is also the product number. Post it here in your thread


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-23-2018 05:19 AM

HP Recommended

Try a reset of the computer's embedded controller. Turn the system off, disconnect all cables including the charger, then press and hold the power button for 15 seconds. Turn the system back on. At this point, just to clear up any issues with Windows I would tell Windows to Restart (which is a full reboot, unlike the fast restart that normally happens when you Shut Down and turn back on). Once Windows has restarted, reconnect your charger and any other devices.

 

Has that helped at all?

Was this reply helpful? Yes No

‎09-23-2018 08:48 AM

HP Recommended

Thanks for the suggestions guys!

 

i managed to speak to samaresh on chat support who helped me update my BIOS and another controller of some sort.

 

So far, that's done the trick. Going to monitor it over the next week before confirming this is fixed.

 

 

Was this reply helpful? Yes No

‎09-23-2018 09:53 AM

HP Recommended

Hopefully that is a permanent fix. This is the sort of area when any system firmware / BIOS update is worth applying, as it may well straighten out any embedded controller problems.

 

I'm curious as to what the other update was. If it was Intel Management Engine, that's probably more about security aspects than anything else. If it was Thunderbolt drivers and/or firmware, that is potentially relevant here but only if you have a Thunderbolt device you connect to your computer.

 

 

Enjoy your updated - and hopefully now problem free - computer.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.