01-22-2020 03:13 PM
Several months ago my Spectre stopped charging. I returned it for repair under warranty. It was returned promptly and seemed to be working fine. I did not use it much as I was between semesters. Now, after using it for one week for class it has stopped charging again, but it is no longer under warranty. What are my options?
01-24-2020 03:51 PM
I have gone through your Post and I understand your concerns
Please reinstall the Microsoft ACPI Compliant Control Method Battery
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please restart the Notebook
Next update the BIOS from this Link: https://support.hp.com/us-en/drivers
If the issue persists run a Battery Test to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery
Let me know how it goes 😊
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I Am An HP Employee