Spectre x360

[Peter197]

I just purchased the spectre x360  i7 8 GB and 256 GB SSD ,  installed it to my needs, did all required  updates the fan keeps making a hard noise, only stops once in a while, just to start again for minutes  ... anyone ?

[praveen196]

@Peter197 Welcome to HP Community!

I understand that You are getting fan noise.

Please provide the correct product number 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

I have a few recommendations: 

• Updating your Notebook computer BIOS 

• Keeping notebook air vents clear and clean 

• Increasing the efficiency of the notebook to reduce heat 

• Using Windows Task Manager to identify corrupt processes 

• Selecting power saves settings to shut off your computer when it is not in use 
   

For more details: Click here 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Peter197]

Dear

model name is 

HP Spectre x360 13-ap0003nb

4XH38EAR#UUG

I already updated BIOS etc, but problem remains.

Regards

Peter

[praveen196]

@Peter197

I understand your concerns.

The issue seems to be a fan. The part has to be replaced.

I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!