Sporadic glitches with touchpad

[davclark]

The touchpad on this computer will intermittently stop working. I am running Windows 10 Pro, and use Docker extensively. Docker (or perhaps Hyper-V?) seems to interact strangely with the hardware - I've also had issues with the audio that are clearly related to docker running.

I've had this problem sporadically, including during demos with potential funders. It's really quite bad. For now, I've started carrying a wireless mouse at all times. I tried taking the computer to the local HP-recommended repair shop (uBreak iFix in Tempe, AZ), and while the tech was able to replicate and observe the issue, he found no residues or damage inside, and was unable to address the issue with software. This has been an issue across multiple updates of Windows 10, and I've just been too busy to address it.

Is there anything I can do to get this issue addressed? At this point, I'm no longer in warranty, even though as I said, I've had trouble for some time (including during the warranty period) - but I doubt you'll accept my say-so!

[Riddle_Decipher]

@davclark Welcome to HP Forums Community!

1. Perform a hard reset by following the steps in the HP document Performing a Hard Reset or Forced Reset (in English). A hard reset clears the driver instructions. Your computer rereads all instructions from the drivers and software stored in the Operating System which can solve some problems.
2. Be sure you have the latest drivers for your Touchpad. Use the following steps to install the latest drivers.
   1. Go to the HP Drivers and Downloads web page. Enter your computer model number and then click Go.
   2. Select your computer model from the list of results.
   3. Select your operating system from the drop-down menu and then click Next.
   4. Scroll down to select the driver category Driver - Keyboard, Mouse and Input Devices.
   5. Click the Download button next to the appropriate TouchPad or ClickPad driver. The file downloads to your Downloads folder
   6. Open your Downloads folder and double-click to install the latest driver. Follow on-screen instructions to complete the installation.

I suggest you update the audio drivers as well, to resolve the audio issues while we are at it, ensure the BIOS and Chipset drivers are updated too.

If the issue persists, please run a hardware test on the touchpad using the below steps:

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click Component Tests.
• Click the Touchpad/Mouse Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.