cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
13 8 0 1
Message 1 of 4
95
Flag Post

Solved!

Spring for HP Active Pen

HP Recommended
Hp spectre x360 15”
Microsoft Windows 10 (64-bit)

Hello,

 

so basically i took my hp spectra x360 pen out.. and i realised in opening the pen i have broken the sprint on the head of the pen that attaches to the  -ve of the battery.

is there any way to fix it since i cant find the spring?

is it fixable by using any other spring or not?

3 REPLIES 3
Highlighted
Level 15
Level 15
27,778 27,539 2,439 8,981
Message 2 of 4
Flag Post
HP Recommended

@KingKhaliq 

 

Unfortunately, you cannot order "just the spring".

 

Yes, I think it should be fixable if you can find a compatible size metal spring.

 

The following shows a partial picture of the spring for reference.

 

Documentc05426255: HP Pen - Stylus Not Working, Battery Rattles Inside the Pen

Stylus:  HP Pen (1MR94AA)

Description:  This document pertains to the pen, HP part number 920241-001, shipped with the HP Spectre 13 X360 and 15 X360.  The pen (HP part 920241-001) supplied with affected computers may not work and the battery may be loose (rattling) inside the stylus.  This can occur after removing the certification label from the pen; the label may adhere to the negative ground spring and pull it out of the pen cap.

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

Reply
0 Kudos
Highlighted
Author
Level 1
13 8 0 1
Message 3 of 4
Flag Post
HP Recommended

Hello,

 

thanks for the kind reply. 
i fixed it. 

fix:

I took a ball point pen, took its sprint out and cut a quarter of it and put it where spring is and it worked! 🙂

Reply
0 Kudos
Highlighted
Level 15
Level 15
27,778 27,539 2,439 8,981
Message 4 of 4
Flag Post
HP Recommended

@KingKhaliq 

 

Excellent.

 

You are welcome.

 

Stay Safe.

 



Thank you for participating in our HP Community .

We are a volunteer community workforce dedicated to supporting HP technology.

 

Dragon-Fur

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation