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HP Recommended
HP Notebook - 15-bs019nw
Microsoft Windows 10 (64-bit)

Hello. I have a laptop like in the description and I know there is an input m.2 to which I wanted to insert the disk. I bought a disk and I have a problem, namely when the disk is inserted into the m.2 port, the laptop does not respond to the button, when it is disconnected, the problem disappears and now I do not know what to do, does anyone have any ideas?

the drive i bought this : Gigabyte NVMe SSD 128 GB M.2 2280

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

The problem you are having is that the M.2 slot only supports SATA SSD's not NVMe.

 

You need to return or exchange the NVMe SSD for a SATA one, and you will be all set.

 

See chapter 1 of the service manual for the supported drive types...M.2 SATA only.

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

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3 REPLIES 3
HP Recommended

Hi:

 

The problem you are having is that the M.2 slot only supports SATA SSD's not NVMe.

 

You need to return or exchange the NVMe SSD for a SATA one, and you will be all set.

 

See chapter 1 of the service manual for the supported drive types...M.2 SATA only.

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

HP Recommended

Thank you very much for your answer, the problem was that I couldn't find such a book

HP Recommended

You're very welcome.

 

Yes, unfortunately HP only has the manuals in English, so when you look up your notebook in the Dutch language, you will not find a service manual.

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