Start-up Error Code

[Ng151]

What is failure id:rts8h9-6p8ahc-mfgjxg-60em03?

I got this error code on start-up, would it be possible to inform me what this means please?

[Paul_Tikkanen · Accepted solution]

Hi:

Below is the error report generated by the code you posted, minus your notebook's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

RTS8H9-6P8AHC-MFGJXG-60EM03

OK

XXXXXXXXXX

2/13/21

301

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 SMART Hard Drive Detects Imminent Failure

You will need to install a new hard drive, and reinstall the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

h10032.www1.hp.com/ctg/Manual/c03733656

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

After you replace the drive you can reinstall W10 for free by making bootable installation media with the Media creation tool at the link below.

Make the 64 bit installation media.

Download Windows 10 (microsoft.com)

If you are asked to enter a product key during the installation process, select the I don't have a product key option, and W10 will install.

After the installation is complete you can install the drivers and available software from your notebook's support page.

HP ENVY TouchSmart 15-j051sa Notebook PC Software and Driver Downloads | HP® Customer Support

[Ng151]

Hi Paul_Tikkanen,

I appreciate your prompt response to my HP Notebook Hardware issue.

I'll follow your guidance and inform you of the outcome.

All the best 🙂

[Paul_Tikkanen]

You're very welcome.