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‎03-03-2019 01:07 PM - last edited on ‎03-03-2019 08:24 PM by Retired

HP Recommended

Please can you post the actual fix? This is clearly causing problems for lots of people. Myself included. 

3 REPLIES 3

‎03-04-2019 03:18 PM

HP Recommended

@yesmeech

 

Welcome to HP Support Community

 

I suggest you run an Audio Test to confirm the Hardware Functionality and let me know if you hear the static noise during the Test

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

 

Keep me posted 😊

KrazyToad
I Am An HP Employee

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‎03-05-2019 01:07 AM

HP Recommended

Thank you Mr Toad 😜

 

My laptop is now with John Lewis Tech services. I’m sure they’ll be sending it to HP this week. Several fixes and audio function tests were carried out in store to no avail. 

 

Ill update once it’s returned. 

 

Many thanks. 

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‎03-05-2019 10:41 AM

HP Recommended

@yesmeech

 

Keep us posted if you need further assistance

 

Thank you 😊

KrazyToad
I Am An HP Employee

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