Sticky keys. Any Sollution?

[SAmim2]

I recently spilled a soft drink on my HP Envy x360 2-in-1 Laptop . Fortunately, the laptop was unharmed, but my keyboard keys are quite sticky. It has just gotten worse somehow and can take up to 5 seconds for the key to pop back up. Does this have a solution? Can I remove the keys and clean it without ruining the laptop?

[Alden4]

Hi @SAmim2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Spilling a soft drink on your laptop can indeed lead to sticky keys, but there are steps you can take to clean the keyboard without damaging your HP Envy x360. Here’s a detailed guide on how to do this.

Turn Off and Unplug Your Laptop

• Safety First: Ensure your laptop is powered off and unplugged from any power source. If possible, remove the battery.

Removing Keycaps (if applicable)

• Gentle Removal: For some laptops, you can gently pry off the keycaps with a plastic spudger or your fingernails. Start from the edge of the key and work your way to the center. Be cautious, as the mechanism may be delicate.
• Keys That Don’t Remove: If the keys are part of a non-removable section, skip this step and focus on cleaning around them.

Cleaning the Keyboard

• Use a Soft Cloth: Dampen a microfiber cloth with a mixture of isopropyl alcohol (at least 70% concentration) and water. Avoid using too much liquid.
• Wipe Down: Carefully wipe the area around the keys. If the keycaps are removed, clean underneath with a cotton swab dipped in the solution.
• Compressed Air: Use a can of compressed air to blow out any debris that may be trapped under the keys. This can also help dry out any remaining moisture.

Reattaching Keycaps

• If you removed the keycaps, align them correctly and press them back into place until they click.

Let It Dry

• Air Dry: Leave the laptop in a well-ventilated area for several hours (or overnight) to ensure it dries completely. Avoid using a hairdryer as the heat may damage components.

Test the Keys

• Once everything is dry, power on the laptop and test the keys to see if they are functioning properly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support