• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-09-2021 08:37 AM - last edited on ‎08-11-2021 10:45 AM by Retired

HP Recommended
Product: HP 14-fq0057nr
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased a 14-fq0057nr laptop from BJ's and trying to install additional SSD storage.

 

The problem I am having is with the WD 500GB NVMe drive in the m.2 slot not being recognized by either the BIOS (version F.33) or Windows 10.  I tried disabling Secure Boot, but the OS boot manager still only sees the built-in MMC (TA2964) drive, not the SSD drive in the m.2 slot.   Is the m.2 slot supported?  If so, what settings or changes do I need to make for this drive to be seen in the BIOS and/or the OS?

 

There is very little information about this laptop available regarding upgrades, so any help is appreciated.

 

Thank you.

Category:
1 person had the same question
5 REPLIES 5

‎08-15-2021 04:35 AM

HP Recommended

Hi@NeilCee, Welcome to the HP Support Community!

 

Upgrade options for this particular model are not available as the motherboard of this unit does not support the same, As it is embedded.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No

‎08-18-2021 02:33 PM - edited ‎08-19-2021 10:20 AM

HP Recommended

What then is the m.2 slot used for?  Is all the functional hardware there to support it but the BIOS doesn't?  Is it possible a future firmware update will activate it?  Also, there is an 8-pin ribbon connector in the same area as the m.2 slot, is that connector usable for an SSD?  If so, is the ribbon cable to SSD available?  Thanks again!

Was this reply helpful? Yes No

‎08-28-2021 02:32 AM

HP Recommended

Hi@NeilCee

 

That is a WIFI card on that slot .

Was this reply helpful? Yes No

‎09-16-2021 03:51 PM - edited ‎09-16-2021 03:52 PM

HP Recommended

No not that one.  There is an empty m.2 connector that will accept a 2280 SSD.  I have had it installed there, but unfortunately it is not recognized by the BIOS.

Was this reply helpful? Yes No

‎09-17-2021 06:08 AM

HP Recommended

Hi@NeilCee,

 

Yes informed that will not work. the motherboard will not able to recognizes. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.